Exceptions

The Exceptions queue is where subscriptions that need a human decision collect. Most entries are renewal charges that failed after their automatic retries ran out, plus lifecycle actions that couldn't complete on their own.

Routine retries don't appear here — dunning handles those automatically. An item reaches the Exceptions queue only when automation has done what it can and the next move is yours.

Working the queue

Each row shows the affected subscription and why it needs attention. You have two actions:

• Resolve — mark the item handled. You can attach a short note for your records (for example, "customer updated card by phone").
• Refund — issue a refund for the charge, with a reason you select.

Clearing the queue regularly keeps your subscriber base healthy and your revenue numbers accurate.

Related

• Dunning — the automatic retry-and-recover flow that runs before an item lands here
• Managing subscribers — per-subscriber actions and the dashboard